FeltyNation LLC provides direct, personal tech support for residents and businesses in Evansville, Indiana, and Henderson, Kentucky. We offer remote assistance anywhere in the US and in-person service within a 50-mile radius of these two cities. This guide explains our coverage areas, the specific computer repair services we provide, and how to book an appointment for fast, transparent help.
Service Coverage Areas
Choosing the right tech support provider depends heavily on whether you need remote help or a technician at your door. FeltyNation LLC operates with a dual-service model that maximizes flexibility for our clients. We define our service area as remote service anywhere in the United States, combined with in-person service in Evansville, IN, Henderson, KY, and approximately 50 miles around those locations.
Remote Service Availability
Remote service is the fastest way to resolve many technical issues. Because we use secure remote access tools, we can troubleshoot and fix problems regardless of your physical location. This means if you are in Evansville, Henderson, or even across the country, you can work directly with us. Remote support is ideal for software issues, virus removal, and general computer tune-ups. You do not need to wait for a technician to drive to your location for these tasks.
In-Person Service Radius
Why Local Matters
Computer Repair Services
Our IT Solutions and Support division handles a wide range of technical issues for both home users and small businesses. We focus on practical, high-impact fixes that restore performance and security. Below is a breakdown of the core services we offer, along with our transparent pricing structure.
Diagnostic and Quick Fixes
Many computer problems can be resolved with a quick remote fix. We offer a quick remote fix for one small issue under 30 minutes for $35. If the issue is more complex, we perform a diagnostic for $35. Importantly, this diagnostic fee is waived if you proceed with the repair. This policy ensures that you are not penalized for seeking an honest assessment of your problem. We believe in upfront pricing, so you know exactly what to expect before any work begins.
Performance and Security Services
Setup and Data Management
Setting up a new computer can be overwhelming. We offer new computer setup for $79 remotely or $89 in person. This service ensures that your new device is configured correctly, with all necessary software installed and data transferred. We also handle data backup or transfer for up to 200 GB for $89. This is crucial for protecting your important files and ensuring a smooth transition to a new system. For small businesses, we offer hourly IT support at $85 per hour, providing flexible assistance for ongoing technical needs.
| Service Type | Description | Price |
|---|---|---|
| Quick Remote Fix | One small issue, under 30 minutes | $35 |
| Diagnostic | Waived if you proceed with repair | $35 |
| Tune-up and Speed-up | Optimize performance and clean files | $49 |
| Virus and Malware Removal | Includes a tune-up | $79 |
| New Computer Setup | Remote or in-person configuration | $79 / $89 |
| Home Care Plan | Unlimited quick remote help, quarterly tune-up | $15/month |
Key Takeaways
- FeltyNation LLC provides remote tech support anywhere in the US and in-person service in Evansville, IN, and Henderson, KY.
- Our in-person service area extends approximately 50 miles around Evansville and Henderson.
- You always work directly with the owner, ensuring personal and accountable service.
- Diagnostic fees are waived if you proceed with the repair, providing transparent pricing.
- The Home Care plan offers unlimited quick remote help for $15 per month.
- We offer a Fix and Protect bundle for $99, combining virus removal, tune-up, and security setup.
- New computer setup is available remotely for $79 or in person for $89.
Frequently Asked Questions
Does FeltyNation LLC serve areas outside Evansville and Henderson?
Yes. We offer remote service anywhere in the United States. For in-person service, we cover Evansville, IN, Henderson, KY, and approximately 50 miles around those locations.
How much does a diagnostic cost?
A diagnostic costs $35. However, this fee is waived if you decide to proceed with the repair. This ensures you are not charged twice for the same issue.
Can I get help with a new computer setup?
Yes. We offer new computer setup for $79 remotely or $89 in person. This includes configuring the device, installing necessary software, and transferring data.
What is included in the Home Care plan?
The Home Care plan costs $15 per month and includes unlimited quick remote help, a tune-up every three months, and a 15% discount on other services.
Do I talk to a call center or the technician?
You always work directly with the owner, Charles Felty. There is no call center or third-party technician. You speak with the person who will actually perform the work.
How do I book an appointment?
You can book an appointment by visiting our Book an Appointment page. Choose a virtual or in-person time that works for you. If you are unsure what you need, you can book a free 60-minute discovery call.
What is the price for virus removal?
Virus and malware removal costs $79 and includes a tune-up. We also offer a Fix and Protect bundle for $99, which adds security setup.
Do you offer small business IT support?
Yes. We offer small business IT support at $85 per hour. We also have a Small Business Care plan at $25 per computer per month for ongoing support.
Conclusion
Finding reliable local tech support in Evansville, IN, and Henderson, KY, does not have to be complicated. FeltyNation LLC offers transparent pricing, direct communication, and flexible service options for both remote and in-person needs. Whether you need a quick fix, a full system tune-up, or ongoing small business IT support, we are here to help. To get started, visit our Book an Appointment page or for more information.