FeltyNation LLC offers remote computer help with clear, upfront pricing for residents in Evansville, Indiana, and Henderson, Kentucky. This guide details the service area, specific pricing models, and the operational workflow for securing tech support. We cover how to book appointments, the difference between remote and in-person services, and how to choose the right plan for your needs.
Service Area Coverage
FeltyNation LLC operates with a dual-service model that balances local presence with global reach. The company provides in-person service in Evansville, Indiana, and Henderson, Kentucky, extending to a radius of approximately 50 miles around these hubs. This geographic focus ensures that local clients receive personalized, face-to-face assistance when remote solutions are insufficient. For clients outside this immediate region, the company offers remote service anywhere, allowing users to access the same level of technical expertise regardless of their physical location.
Local Presence in the Evansville Region
The Evansville and Henderson markets are the core of the in-person service network. Technicians travel to client locations within the defined 50-mile radius. Travel costs are structured transparently: service is free within 15 miles of the base, with tiered fees for distances between 15 to 30 miles and 30 to 50 miles. This structure prevents unexpected travel surcharges, a common pain point in the IT support industry.
Remote Reach for National Clients
Remote service is available to clients across the United States and beyond. This capability is critical for small businesses and individuals who prefer not to wait for a local technician or who are located outside the 50-mile in-person zone. The remote infrastructure allows for real-time troubleshooting, software installation, and system optimization without the need for physical presence.
Understanding Upfront Pricing
Transparency is a core value of FeltyNation LLC. The company publishes a detailed price list for common IT tasks, ensuring clients know the cost before work begins. This approach eliminates the ambiguity often associated with hourly billing for small fixes. By defining the price of specific outcomes, such as virus removal or printer setup, clients can make informed decisions about their tech support needs.
Standard IT Service Rates
The pricing structure for IT Solutions and Support is designed for accessibility. A quick remote fix for a single small issue under 30 minutes costs $35. A diagnostic fee is $35, which is waived if the client proceeds with the repair. Software issue fixes or installations are priced at $45, while a comprehensive tune-up and speed-up service costs $49. For more complex issues, virus and malware removal, which includes a tune-up, is available for $79. New computer setup services are priced at $79 for remote assistance and $89 for in-person service.
Hourly Rates and Bundles
For issues that cannot be resolved with a fixed-price task, hourly rates apply. Remote help is billed at $55 per hour. In-person help, which requires a one-hour minimum, is billed at $75 per hour. Small business IT support is available at $85 per hour. The company also offers a Fix and Protect bundle for $99, which includes virus removal, a tune-up, and security setup. This bundle provides significant value for clients looking to secure their systems comprehensively.
Remote vs. In-Person Support
When to Choose Remote Support
When to Choose In-Person Support
Booking and Scheduling
FeltyNation LLC streamlines the booking process through an online appointment system. Clients can choose between virtual (online) or in-person appointments when scheduling. The company operates Monday to Friday, from 8:00 am to 5:00 pm Central Time. To ensure adequate preparation, clients are asked to provide at least 24 hours notice for cancellations or rescheduling. Payments for services can be applied toward rescheduled appointments, offering flexibility for clients with changing schedules.
The Discovery Call
For clients unsure of their specific needs, the company offers a free 60-minute discovery call. This session allows the technician to assess the situation and provide a custom quote if the issue falls outside the standard fixed-price list. This approach ensures that clients receive accurate pricing before committing to a larger project. The discovery call is a valuable tool for both individuals and small businesses looking to understand the scope of their IT challenges.
Payment and Scheduling Workflow
After booking, clients can pay securely online using PayPal or a credit card. Once payment is received, FeltyNation LLC contacts the client within one business day to finalize the schedule. For custom quotes, an invoice is sent via email. This workflow ensures that both parties are aligned on the scope and cost of the work before it begins.
Care Plans and Ongoing Support
Benefits of Care Plans
Comparison of Support Options
| Service Type | Price | Best For |
|---|---|---|
| Quick Remote Fix | $35 | Single small issues under 30 minutes |
| Virus Removal | $79 | Malware infection and system cleanup |
| Remote Hourly | $55/hr | Complex software issues |
| In-Person Hourly | $75/hr | Hardware repairs and on-site setup |
Key Takeaways
- FeltyNation LLC provides in-person service in Evansville, IN, and Henderson, KY, within a 50-mile radius.
- Remote service is available to clients anywhere, offering flexibility for non-local users.
- Upfront pricing is published for common tasks, such as $35 for quick fixes and $79 for virus removal.
- Hourly rates are $55 for remote and $75 for in-person support, with a one-hour minimum for in-person visits.
- Travel fees are tiered: free within 15 miles, $20 for 15-30 miles, and $35 for 30-50 miles.
- The Home Care plan costs $15 per month and includes unlimited quick remote help and quarterly tune-ups.
- A free 60-minute discovery call is available for clients needing a custom assessment.
- Appointments can be booked online, with payments processed via PayPal or card.
Frequently Asked Questions
What is the service area for in-person support?
In-person support is available in Evansville, Indiana, and Henderson, Kentucky, extending approximately 50 miles around these locations. Travel fees apply based on distance from the base.
How much does remote computer help cost?
Remote help is billed at $55 per hour. Fixed-price services, such as a quick remote fix, start at $35. A diagnostic fee of $35 is waived if you proceed with the repair.
Do you offer a free consultation?
Yes, FeltyNation LLC offers a free 60-minute discovery call for clients who are unsure of their specific needs. This call helps determine the scope of work and provides a custom quote if necessary.
What is included in the Home Care plan?
The Home Care plan costs $15 per month and includes unlimited quick remote help, a tune-up every three months, and a 15% discount on other services.
How do I book an appointment?
You can book an appointment online by choosing a time that works for you. Select either a virtual or in-person appointment. After booking, you can pay securely online, and the team will contact you within one business day to schedule.
What are the travel fees for in-person service?
Travel is free within 15 miles. It costs around $20 for distances between 15 and 30 miles, and around $35 for distances between 30 and 50 miles. For locations farther away, a custom quote is required.
Conclusion
FeltyNation LLC provides a transparent and accessible solution for remote and in-person computer help in the Evansville region. With clear upfront pricing, a defined service area, and flexible care plans, the company addresses the common frustrations of unpredictable IT costs and limited local availability. Whether you need a quick remote fix or comprehensive in-person support, the structured pricing and professional service ensure you get the help you need without surprises. To get started, book an appointment or for a free discovery call.